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BILAL ASEEL

Technical support.
Service operations.

Windows · Linux · SIP/VoIP

I support life-saving communication systems, investigate complex faults and coordinate service recovery. My experience combines UK technical support and systems testing with IT teaching in Sweden.

  • Clear communication
  • Teamwork
  • Ownership

On-call technical supportLife-saving equipment · 24-hour rota

View my work LinkedIn
Bilal Aseel
UK + Sweden

International experience

Arabic & English

Native Arabic · Professional English

01 / PROFESSIONAL BACKGROUND

Professional experience

Support · Testing · Teaching
CRITICAL SERVICE SUPPORT01
AppelloAug 2024 — Present

Digital Support TechnicianLevel 2

Part of the 24-hour on-call rota for life-saving equipment.

  • Investigate outages and SIP/VoIP faults through Linux logs, remote diagnostics and router checks.
  • Share findings and coordinate next steps with colleagues, engineers and service providers.
  • Explain technical issues clearly, handle complaints and keep customers updated through recovery.
InvestigateCoordinateVerify
Investigation in practice

Review symptoms and service impact, examine logs and connectivity, then share evidence with engineers and providers to agree the next checks.

Selected outcomeConfirmed service recovery with an end-to-end functional test; escalated remaining engineering concerns for follow-up.

SUPPORT & TESTING02
We Love Surveys2022 — 2024

Digital Support Technician / Systems Tester

Customer-facing investigation and practical systems testing.

  • Reproduce reported faults and document evidence for investigation.
  • Retest fixes against the original issue and explain next steps clearly.
ReproduceDocumentRetest
IT TEACHING & SUPPORT03
Studiefrämjandet2017 — 2020

IT Instructor

Practical IT teaching and local systems support in Sweden.

  • Adapt explanations and hands-on guidance to different levels of technical confidence.
  • Help users work with digital tools and support local systems.
ExplainPractiseSupport

02 / WHAT I CAN BRING

Systems & support skills

IN MY TOOLKIT

Products I’ve worked with.

Practical experience Remote checks · Connectivity troubleshooting

Additional familiarity Microsoft 365 · Active Directory

Tooling prototypes View prototype details

03 / PERSONAL PROJECT

Device-monitoring prototype

In development · Live monitoring not validated

I defined the requirements and reviewed how device inventory, status checks and reports are presented.

Scope and my contribution

Implementation was AI-assisted. I reviewed device readings, flagged missing or stale information and guided refinements. The prototype has not established production reliability or measured time savings.

04 / LANGUAGES & TRAINING

Languages

  • ArabicNative
  • EnglishProfessional
  • SwedishConversational

CERTIFICATE & COURSEWORK

ITIL Foundation (Version 5)Foundation certificate · September 2026

Cisco Networking AcademyNetworking, security, operating systems and hardware coursework · 2025–2026

Google / CourseraTechnical Support Fundamentals course · 2022

BEYOND WORK

A creative side.

Outside work, I explore animation and develop ideas for a personal 2D game. I’m especially interested in how characters, movement and visual storytelling bring an experience to life.

  • Animation
  • Game ideas
  • Visual storytelling

GET IN TOUCH

Contact Bilal

To discuss a role or request my CV, contact me directly.

Location & relocation

Based in New Milton, UK · Swedish citizen.
One month’s notice · Self-funded relocation.
Employer-sponsored Gulf work visa required.

View my LinkedIn profileExperience, updates and connections
Email me
bilal.aseel@hotmail.com

About this website

A static HTML, CSS and JavaScript site with English, Swedish and Arabic versions. GitHub records changes and runs checks; Cloudflare Pages provides hosting and managed HTTPS.

I set the requirements, reviewed the content and design, and requested refinements. AI assisted the implementation.

View source on GitHub