BILAL ASEEL

Technical support.
With ownership.

Technical support & service operations

I investigate faults, coordinate escalations, test fixes and help people use technology.

24-hour on-call supportLife-saving equipment

8 years

Support · testing · teaching

UK + Sweden

International experience

Arabic & English

Native Arabic · Professional English

01 / PROFESSIONAL BACKGROUND

Professional experience

Support · Testing · Teaching
CRITICAL SERVICE SUPPORT01
Appello2024 — Present

Technical support & service recovery

24-hour on-call support for life-saving equipment.

  • Investigate major outages, VoIP and connectivity faults through remote checks and log review.
  • Coordinate complex escalations with colleagues, engineers and service providers.
  • Keep customers informed through complaints, service updates and recovery checks.
InvestigateCoordinateVerify
SUPPORT & TESTING02
We Love Surveys2022 — 2024

Systems support & testing

Customer-facing investigation and practical systems testing.

  • Reproduce reported faults and document evidence for investigation.
  • Retest fixes against the original issue and explain next steps clearly.
ReproduceDocumentRetest
IT TEACHING & SUPPORT03
Studiefrämjandet2017 — 2020

IT teaching & user support

Practical IT teaching and local systems support in Sweden.

  • Adapt explanations and hands-on guidance to different levels of technical confidence.
  • Help users work with digital tools and support local systems.
ExplainPractiseSupport

02 / WHAT I CAN BRING

Supporting cutting-edge products

IN MY TOOLKIT

Linksys
Windows
Linux logoLinux

Products I’ve worked with.

Networking equipment

Practical experience Remote checks · Connectivity troubleshooting

Additional familiarity Microsoft 365 · Active Directory

AI-assisted automation Explore my practical project

03 / AUTOMATION & PRACTICAL TOOLING

Better workflows.
Less repetition.

AI-assisted project

DEVICE MONITORING DASHBOARD · PROTOTYPE

Automated checks provide clearer insights and support better outcomes.

I turn support needs into practical tooling: defining workflows, guiding AI-assisted development and testing the result.

Device visibilityRepeatable checksStructured reporting
My role in the project

I shaped the requirements for a dashboard that brings device inventory, status checks and reporting together. I reviewed its behaviour, flagged gaps and guided refinements to make the information easier to use.

Prototype development and testing; live monitoring validation remains in progress.

04 / PRACTICAL PROJECT

Building this portfolio

Live project · AI-assisted

From requirements to a working website

I shaped the content and design, reviewed each iteration and refined the result with AI assistance.

SKILLS I APPLIED

  • Requirements definition
  • Content review
  • Design feedback
  • Iterative improvement
How the site was built

HTML provides the structure, CSS handles responsive styling, and JavaScript powers the interactive sections. Cloudflare Pages hosts the static files and manages HTTPS.

Implementation was AI-assisted; my role was to set requirements, review the content and design, and guide refinements.

TECHNOLOGIES USED IN THIS PROJECT

HTMLStructure & content

index.html

CSSResponsive layout

showcase.css

JavaScriptInteractive controls

app.js

Cloudflare PagesStatic hosting · Managed HTTPS

Live

AI-assisted development · Reviewed and refined

Bilal Aseel

05 / PERSPECTIVE

European experience.
Multilingual support.

Native Arabic · Professional English · Conversational Swedish

CONTINUED LEARNING

ITIL Foundation (Version 5)Certified September 2026

Cisco Networking AcademyNetworking, security & systems · 2025–2026

Google / CourseraTechnical Support Fundamentals · 2022

BEYOND WORK

A creative side.

Outside work, I explore animation and develop ideas for a personal 2D game. I’m especially interested in how characters, movement and visual storytelling bring an experience to life.

  • Animation
  • Game ideas
  • Visual storytelling

LET’S CONNECT

Bring clarity
to your team.

Talk to me on LinkedIn

For opportunities or a copy of my CV.

Location & relocation

Based in New Milton, UK · Swedish citizen.
One month’s notice · Self-funded relocation.
Employer-sponsored Gulf work visa required.