BILAL ASEEL
Technical support & service operations
I investigate faults, coordinate escalations, test fixes and help people use technology.
24-hour on-call supportLife-saving equipment
Support · testing · teaching
International experience
Native Arabic · Professional English
01 / PROFESSIONAL BACKGROUND
24-hour on-call support for life-saving equipment.
Customer-facing investigation and practical systems testing.
Practical IT teaching and local systems support in Sweden.
02 / WHAT I CAN BRING
IN MY TOOLKIT
LinuxNetworking equipmentHANDS-ON SUPPORT
My approach Check → Investigate → Coordinate → Verify
Practical experience Remote checks · Connectivity troubleshooting
Remote diagnostics, service checks and fault reproduction.
Investigate VoIP and connectivity faults, review logs and coordinate checks with engineers and service providers.
Provider coordination, customer updates, complaint handling and recovery checks.
Additional familiarity Microsoft 365 · Active Directory
AI-assisted automation Explore my practical project
03 / AUTOMATION & PRACTICAL TOOLING
DEVICE MONITORING DASHBOARD · PROTOTYPE
I turn support needs into practical tooling: defining workflows, guiding AI-assisted development and testing the result.
I shaped the requirements for a dashboard that brings device inventory, status checks and reporting together. I reviewed its behaviour, flagged gaps and guided refinements to make the information easier to use.
Prototype development and testing; live monitoring validation remains in progress.
HOW I APPROACH AUTOMATION
Practical improvement. Human judgement.
04 / PRACTICAL PROJECT
I shaped the content and design, reviewed each iteration and refined the result with AI assistance.
SKILLS I APPLIED
HTML provides the structure, CSS handles responsive styling, and JavaScript powers the interactive sections. Cloudflare Pages hosts the static files and manages HTTPS.
Implementation was AI-assisted; my role was to set requirements, review the content and design, and guide refinements.
HTMLStructure & content
index.htmlCSSResponsive layout
showcase.cssJavaScriptInteractive controls
app.jsCloudflare PagesStatic hosting · Managed HTTPS
LiveAI-assisted development · Reviewed and refined
05 / PERSPECTIVE
Native Arabic · Professional English · Conversational Swedish
CONTINUED LEARNING
ITIL Foundation (Version 5)Certified September 2026
Cisco Networking AcademyNetworking, security & systems · 2025–2026
Google / CourseraTechnical Support Fundamentals · 2022
BEYOND WORK
Outside work, I explore animation and develop ideas for a personal 2D game. I’m especially interested in how characters, movement and visual storytelling bring an experience to life.
LET’S CONNECT
For opportunities or a copy of my CV.
Based in New Milton, UK · Swedish citizen.
One month’s notice · Self-funded relocation.
Employer-sponsored Gulf work visa required.