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BILAL ASEEL

Technical support.
Service operations.

Windows · Linux · VoIP

I investigate faults, coordinate escalations, test fixes and help people use technology.

On-call technical supportLife-saving equipment · 24-hour rota

View my work LinkedIn
Bilal Aseel
UK + Sweden

International experience

Arabic & English

Native Arabic · Professional English

01 / PROFESSIONAL BACKGROUND

Professional experience

Support · Testing · Teaching
CRITICAL SERVICE SUPPORT01
AppelloAug 2024 — Present

Digital Support TechnicianLevel 2

Part of the 24-hour on-call rota for life-saving equipment.

  • Investigate major outages, VoIP and connectivity faults through remote checks and log review.
  • Coordinate complex escalations with colleagues, engineers and service providers.
  • Keep customers informed through complaints, service updates and recovery checks.
InvestigateCoordinateVerify

Selected outcomeConfirmed service recovery with an end-to-end functional test; escalated remaining engineering concerns for follow-up.

SUPPORT & TESTING02
We Love Surveys2022 — 2024

Digital Support Technician / Systems Tester

Customer-facing investigation and practical systems testing.

  • Reproduce reported faults and document evidence for investigation.
  • Retest fixes against the original issue and explain next steps clearly.
ReproduceDocumentRetest
IT TEACHING & SUPPORT03
Studiefrämjandet2017 — 2020

IT Instructor

Practical IT teaching and local systems support in Sweden.

  • Adapt explanations and hands-on guidance to different levels of technical confidence.
  • Help users work with digital tools and support local systems.
ExplainPractiseSupport

02 / WHAT I CAN BRING

Systems & support skills

IN MY TOOLKIT

Products I’ve worked with.

Practical experience Remote checks · Connectivity troubleshooting

Additional familiarity Microsoft 365 · Active Directory

Tooling prototypes View prototype details

03 / PERSONAL PROJECT

Device-monitoring prototype

In development · Live monitoring not validated

I defined the requirements and reviewed how device inventory, status checks and reports are presented.

Scope and my contribution

Implementation was AI-assisted. I reviewed device readings, flagged missing or stale information and guided refinements. The prototype has not established production reliability or measured time savings.

04 / LANGUAGES & TRAINING

Languages

  • ArabicNative
  • EnglishProfessional
  • SwedishConversational

CERTIFICATE & COURSEWORK

ITIL Foundation (Version 5)Foundation certificate · September 2026

Cisco Networking AcademyNetworking, security, operating systems and hardware coursework · 2025–2026

Google / CourseraTechnical Support Fundamentals course · 2022

BEYOND WORK

A creative side.

Outside work, I explore animation and develop ideas for a personal 2D game. I’m especially interested in how characters, movement and visual storytelling bring an experience to life.

  • Animation
  • Game ideas
  • Visual storytelling

Contact

Talk to me on LinkedIn

For opportunities or a copy of my CV.

Location & relocation

Based in New Milton, UK · Swedish citizen.
One month’s notice · Self-funded relocation.
Employer-sponsored Gulf work visa required.

About this website

A static HTML, CSS and JavaScript site with English, Swedish and Arabic versions. GitHub records changes and runs checks; Cloudflare Pages provides hosting and managed HTTPS.

I set the requirements, reviewed the content and design, and requested refinements. AI assisted the implementation.

View source on GitHub