OPEN TO GULF OPPORTUNITIES
Technical support.
Service operations.
Technical clarity. Calm coordination.
Ownership that goes beyond the ticket.
Across support, testing & teaching
International work experience
Native Arabic · Professional English
Foundation certified
01 / THE TOOLKIT
Explore the systems I work with
and the value I bring to each.
OPERATING SYSTEMS
Desktop, hardware and device troubleshooting.
Remote diagnostics, log review and service checks.
Collect evidence, reproduce faults and validate outcomes.
SERVICE PLATFORMS
Incident records, SLA follow-up and structured handovers.
Major outages, complex escalations and provider coordination.
Additional familiarity with workplace and directory environments.
NETWORKS & VOICE
Addressing, name resolution and configuration checks.
Router, local-network and remote-connectivity investigation.
Voice diagnostics and evidence-based escalation.
Choose a picture to explore. Technology imagery is illustrative.
02 / MORE THAN A TECHNICAL FIX
I connect the technical detail with the people who need a solution.
Complex escalations, clear priorities and dependable follow-through.
Coordinate specialists and providers. Keep customers informed.
Patient user support, complaint handling and practical IT teaching.
03 / THE EXPERIENCE
A career connecting technical support,
systems testing and IT teaching.
AUGUST 2024 — PRESENT
Technical investigation, escalated issues and service coordination in a demanding operational environment.
FEBRUARY 2022 — SEPTEMBER 2024
Customer-facing technical support, fault reproduction and disciplined validation of system behaviour and fixes.
2017 — 2020
Practical IT teaching and local systems support, helping people build confidence with digital tools.
04 / STRUCTURED KNOWLEDGE
ITIL Foundation (Version 5)
Certified 19 September 2026
Network Support and Security · 2026
Networking, Operating Systems & Hardware Basics · 2025
Technical Support Fundamentals · 2022
05 / THE NEXT CHAPTER
UK and Swedish workplaces.
Native Arabic. Professional English.
A perspective that travels.
Illustrative Gulf cityscape