BILAL ASEEL

Technical clarity.
Human connection.

Technical support & service operations

I investigate faults, coordinate escalations, test fixes and help people use technology.

Explore my work LinkedIn

Bilal Aseel — **Systems. Service. People.**UK & Swedish work experience

8 years

Support · testing · teaching

UK + Sweden

International experience

Arabic & English

Native Arabic · Professional English

01 / WORK IN PRACTICE

What I’ve worked on.

Three sides of my experience

SERVICE OPERATIONS

Appello2024 — Present

Complex incidents.
Coordinated response.

Technical investigation, major outages and escalations.

InvestigateCoordinateVerify

My contribution

Coordinate engineers and service providers through complex faults.
Keep incident records, customer updates and recovery checks clear.

SUPPORT & TESTING

We Love Surveys2022 — 2024

Find the fault.
Check the fix.

Customer-facing support and practical systems testing.

ReproduceDocumentRetest

My contribution

Reproduce problems and capture evidence for investigation.
Check fixes against the original issue and explain the next steps.

IT TEACHING

Studiefrämjandet2017 — 2020

Make technology
make sense.

Practical IT teaching and local systems support in Sweden.

ExplainPractiseSupport

My contribution

Adapt teaching to different levels of technical confidence.
Guide users through digital tools and support local systems.

02 / WHAT I CAN BRING

The skills. The tools.

CONNECT THE DOTS.

Investigate beyond the symptom.

Windows 10 / 11LinuxSSH / SFTPHardwareLog analysis

Remote diagnostics, service checks and fault reproduction.

Also familiar with Microsoft 365 · Active Directory

Illustrative Gulf waterfront at blue hour

03 / PERSPECTIVE

European experience.
Multilingual support.

Native Arabic · Professional English · Conversational Swedish

CONTINUED LEARNING

ITIL Foundation (Version 5)Certified September 2026

Cisco Networking AcademyNetworking, security & systems · 2025–2026

Google / CourseraTechnical Support Fundamentals · 2022

LET’S CONNECT

Bring clarity
to your team.

Talk to me on LinkedIn

For opportunities or a copy of my CV.

Location & relocation

Based in New Milton, UK · Swedish citizen.
One month’s notice · Self-funded relocation.
Employer-sponsored Gulf work visa required.

Technical clarity.
Human connection.