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BILAL ASEEL

Technical support.
With ownership.

Technical support & service operations

I investigate faults, coordinate escalations, test fixes and help people use technology.

24-hour on-call supportLife-saving equipment

View my work LinkedIn
Bilal Aseel
Bilal Aseel.Systems. Service. People.
8 years

Support · testing · teaching

UK + Sweden

International experience

Arabic & English

Native Arabic · Professional English

01 / WORK IN PRACTICE

What I’ve worked on.

Three sides of my experience
Illustrative service operations workspaceCRITICAL SERVICE SUPPORT
Appello2024 — Present

Complex incidents.
Coordinated response.

Life-saving equipment. Major outages. Daily support and complex escalations.

InvestigateCoordinateVerify
My contribution
  • Coordinate engineers and service providers through complex faults.
  • Keep incident records, customer updates and recovery checks clear.
  • Provide on-call technical support for life-saving equipment within 24-hour service cover.
Illustrative systems testing workspaceSUPPORT & TESTING
We Love Surveys2022 — 2024

Find the fault.
Check the fix.

Customer-facing support and practical systems testing.

ReproduceDocumentRetest
My contribution
  • Reproduce problems and capture evidence for investigation.
  • Check fixes against the original issue and explain the next steps.
Illustrative hands-on IT learning sessionIT TEACHING
Studiefrämjandet2017 — 2020

Make technology
make sense.

Practical IT teaching and local systems support in Sweden.

ExplainPractiseSupport
My contribution
  • Adapt teaching to different levels of technical confidence.
  • Guide users through digital tools and support local systems.

02 / WHAT I CAN BRING

The products. The practice.

IN MY TOOLKIT

DrayTek
Linksys
Windows
Linux logoLinux
Illustrative networking equipmentCONNECT THE DOTS.

Products I’ve worked with.

Networking equipment
Networking equipment

Hands-on scope Remote checks · Connectivity troubleshooting

Additional familiarity Microsoft 365 · Active Directory

AI-assisted automation Explore my practical project

03 / AUTOMATION & PRACTICAL TOOLING

Better workflows.
Less repetition.

AI-assisted project

DEVICE MONITORING DASHBOARD · PROTOTYPE

From repeated checks
to a clearer view.

I turn support needs into practical tooling: defining workflows, guiding AI-assisted development and testing the result.

Device visibilityRepeatable checksStructured reporting
My role in the project

I shaped the requirements for a dashboard that brings device inventory, status checks and reporting together. I reviewed its behaviour, flagged gaps and guided refinements to make the information easier to use.

Prototype development and testing; live monitoring validation remains in progress.

Illustrative Gulf waterfront at blue hour

04 / PERSPECTIVE

European experience.
Multilingual support.

Native Arabic · Professional English · Conversational Swedish

CONTINUED LEARNING

ITIL Foundation (Version 5)Certified September 2026

Cisco Networking AcademyNetworking, security & systems · 2025–2026

Google / CourseraTechnical Support Fundamentals · 2022

BEYOND WORK

A creative side.

Outside work, I explore animation and develop ideas for a personal 2D game. I’m especially interested in how characters, movement and visual storytelling bring an experience to life.

  • Animation
  • Game ideas
  • Visual storytelling

LET’S CONNECT

Bring clarity
to your team.

Talk to me on LinkedIn

For opportunities or a copy of my CV.

Location & relocation

Based in New Milton, UK · Swedish citizen.
One month’s notice · Self-funded relocation.
Employer-sponsored Gulf work visa required.